Your statutory right to withdraw a purchase within the 14-day ‘cooling-off’ period does not apply to perishable food or items with a short-term expiry date. Non-perishable items are not affected and purchases of non-perishable items can be withdrawn within the 14-day ‘cooling-off’ period which begins from the date of delivery.
Product Appearance and Description
The products as shown have been given the maximum care and attention in order to be as accurate as possible to the appearance of the products we produce. We aim to ensure factors such as packaging, colours, size, description and specifications are accurate to what is listed. However, we may occasionally need to alter certain specifications of items without prior notice as well as alter the packaging, but we will not alter the contents of the product.
We pride ourselves in our high-quality handmade products and we ensure all quality control checks made by our expert staff are made as we prepare our fresh products. For these reasons we are sure that all our products are sent out as good as they can be.
However, if you feel like the condition of your goods are not up to our high standards, we would encourage you to contact us immediately either by telephone 020 8906 0990, or by emailing us at firstname.lastname@example.org.
If you believe our products are below standards, we would ask for photographic proof of the product that allows us to verify that there has been an issue.
We would not accept your claim in instances where five days have passed of you having received the order, or if you have not provided us with photographic evidence before disposing of the product.
If for any reason we are unable to supply the product as requested, we reserve the right to substitute that product for another item of equal or greater value, or issue a refund to you. We will do everything we can to notify you ahead of time when we feel like we need to make a substitution. If we cannot notify you for whatever reason, we will enclose a note to explain why we have substituted an item. This policy also includes items contained in our gift boxes selections. In this case we aim to ensure that the replaced product is as close to the original as we can, and of the same or greater quality. We may select a replacement based on the theme of the product providing we believe it is suitable.
If you would like to cancel your order with us you must contact us either by our email or our telephone number. As long as we see your request before we send the order to you, we will be more than happy to cancel the order in full and completely refund you without any extra fees.
In the case where your items are already dispatched and on their way to you, we may not be able to prevent them from reaching you. if you receive the cancelled order, you are obligated to ensure that the products are not damaged or spoiled until we can pick them up from you. If they are damaged or spoiled we reserve the right to only refund part of the order or refuse to refund the order outright.